Innovative Electricians - Contractors Inc.

Legal

Privacy Policy

Last updated: October 22, 2026

1. Introduction

Innovative Electricians (“we,” “us,” or “our”) is an electrical contracting company serving Washington D.C., Maryland, and Virginia. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, submit a service request, or contact us by phone, email, or SMS text message. By providing your information, you consent to the practices described in this policy.

2. Information We Collect

We collect information you voluntarily provide when you request service or otherwise interact with us, which may include:

  • Contact details — name, email address, and telephone number (including mobile).
  • Service details — the nature of your electrical project, address where service is needed, and any notes you share.
  • Communication records — the content of messages, calls, or texts you send us, and metadata such as timestamps.
  • Website usage data — IP address, browser type, device type, and pages visited, collected automatically.

3. How We Use Your Information

We use the information we collect to:

  • Respond to service requests and schedule appointments.
  • Send appointment reminders, confirmations, and follow-ups.
  • Provide customer support and communicate about your project.
  • Send service-related notifications, including by SMS text message, when you have provided consent.
  • Improve our services, website, and customer experience.
  • Comply with legal obligations and protect our rights.

4. SMS Text Messaging Practices

With your consent, we may send SMS text messages to the mobile number you provide. Our SMS messaging practices are as follows:

  • Purpose: Messages are sent for service scheduling, appointment reminders, confirmations, and related customer communications.
  • Frequency: Message frequency varies depending on your service needs, but is typically no more than 2–4 messages per appointment cycle. No recurring marketing campaigns are sent without separate opt-in.
  • Consent: By checking the SMS consent box on our request form, you affirmatively consent to receive these messages. Consent is not a condition of any purchase.
  • Opt-out: You may opt out of receiving SMS messages at any time by replying STOP to any message we send. You may also opt back in by replying START. Standard message and data rates may apply based on your mobile carrier plan.
  • Help: For assistance, reply HELP to any message or call us at (240) 893-8643.

We do not share, sell, or rent your mobile number or SMS consent to third parties for marketing purposes. SMS messaging is handled in compliance with applicable carrier guidelines, including the CTIA A2P 10DLC framework.

5. How We Share Information

We do not sell your personal information. We may share information with service providers who act on our behalf (such as communication, scheduling, and analytics platforms) under contractual obligations of confidentiality, and where required by law, court order, or to protect our legal rights.

6. Data Retention & Security

We retain personal information only as long as necessary to provide our services, respond to requests, and meet legal obligations. We use reasonable administrative, technical, and physical safeguards to protect your data, but no method of transmission or storage is completely secure.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information, and to opt out of certain communications. To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe.

8. Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page, with the revised date shown above. Continued use of our services after a change indicates acceptance of the updated policy.

10. Contact Us

Questions about this Privacy Policy or our data practices can be directed to info@innovativeelectricians.com or by calling (240) 893-8643.